Troubleshoot a loader or launch error

First check whether your product is undergoing maintenance, then use the setup instructions for the current version. The exact error text helps support identify the failing step.

Check status and setup

1. Look up your game on the product status page. If there is active maintenance, follow the posted instructions.
2. Use the official setup guide to confirm that your files, Windows version and required runtimes match the current instructions.
3. If the message is about your key, use the invalid key guide.

Collect the details for private support

Include the game, your Windows build, the exact error text and which step failed. If you attach a screenshot, cover any license keys or personal details first.