Refund Policy

Please contact our support team if you are unhappy with your order or the software. We want the chance to investigate the issue and help. Effective October 14, 2026.

1. Activated license keys

Once a purchased digital license key has been activated or redeemed, we do not offer a refund for a change of mind, dissatisfaction with the product, or failure to read its description, except where a refund or other remedy is required by applicable law. Activation makes the key usable and generally prevents its return or resale.

2. Before activation

If your key has not been activated, contact support as soon as possible with your order number and the issue. We will review requests individually; submitting a request does not guarantee a refund. Please do not activate the key while your request is under review.

3. Faulty, missing or incorrect orders

Contact us if a key is not delivered, is invalid before use, or does not match what you purchased. Provide the order number, product, license term, relevant error details and steps already tried. We will assess the issue and offer support, replacement, or another remedy where required by applicable law.

4. License time periods

Day, Week and Month refer to the specific time periods shown on the product listing or at checkout. Licenses are one-time purchases of time-limited access unless the product explicitly states otherwise. Unused time generally has no cash-out value after activation, subject to legal rights.

5. How to contact support

Use the Discord / Support button at the top or bottom of this page and provide your order number. If an email address is displayed, you can copy it using the Copy support email button. We will respond through the available support channel.

6. Consumer rights

Nothing in this policy limits rights that cannot legally be waived, including statutory rights relating to faulty digital content, misdescription, or refunds required by law. These rights take precedence where they apply.